Posted On: 01/31/14
Great sales and service. Very friendly.
Posted On: 03/03/13
Outstanding. Bought a Polaris Ranger 2 weeks ago. They were very friendly and helpful. Couldn't have been more happy.
Posted On: 07/08/12
Worst service ever. Took my 4 wheeler in for a tune up on May 25. I had to keep calling to see when it would be done. They only called me once about two weeks after I took it in to see if I wanted to fix more on it. finally July 7 it was done.Ran good for a day then started the same thing over again. Seems like when you get a tune up and pay that much for it, it should be good for a little longer. Ken Billings
Posted On: 05/11/11
I have been dealing with custom since 1984.I would have my dad drive me there to get parts and to look at the new bikes.Ive always got good service and the people where always nice.being a mechanic now I work on my own stuff but if I couldnt figure it out Terry Carter in service has always been glad to help.in 2008 I was looking to replace my old street bike.out of all the dealers i went to in Alabama I still got the best deal on my kawasaki vn900 custom at custom performance and they had what I wanted on the showroom floor.thanks Aaron on my bike.I have always been a customer and I always will be.Jeff Greer
Posted On: 12/21/10
if you want service go somewhere else.parts dept.will hold you up without a gun.there can,t be many repeat customers.check somewhere else if you need parts or service. HAD ENOUGHT////////
Posted On: 09/18/10
Hi. my name is David Saranko, I bought a ninja zx-6r from big john in april 2010. i was inpressed with him. he told me what i neede to no when i needed to no. the only thing is i was supose to get my hard shell for the back, and i didn\'t get it. he told me if i won;ted it i would have to buy it. i have gotten with kawasaki and they tell me that it comes with the bike. so i called and talked to jj in sell\'s and he tell\'s me he will sell me 1. i don\'t nedd to buy 1 you owe me mine. so if you read these, mail me my hard shell in black. please.?? or call me and i will come get it!! i have talked to the rep at kawasaki and he tell\'s me to let him no if yall give me my shell or not!! he said that he will make it wright with me if yall don\'t!!! then he will get with yall about it. so let\'s talk and work trough this ok?? i spend alot of money with you guy\'s it is the lest that you can do is make it right!!! jeff love you man!! you do me a grate job when needed. call me let\'s ride?? david saranko!!!!
Posted On: 04/27/10
Just a note to say that so far I ahve been very pleased with the \"shop\". They quickly and inexpensively solved a long standing problem with a Ranger that Big No.1\'s shop had been unable to solve despite several trips to their shop and several hundred dollars out of my pocket. But I cannot say the same for the parts ordering bunch. What appeared to be a simple, after market item that is so far taking weeks to get in. I know that stuff happens on the parts side of the house that is totally out of the control of the orderer, but it would have helped if they had called to let me know what was up. Fred Waites
Posted On: 11/25/09
I brought my bike into custom and got charged 2500 for the service rendered. I said like hell and refused to pay seeing the bike still wouldnt run right. This place is a joke run by a bunch of red necks that cant fix jack. If your in a hurry to waste money go to custom! -Rob Dahlberg 601-527-5208
Posted On: 09/10/09
Last year I ordered some simple parts. They didn't have them in stock, but hey...it's an older bike so I am used to having to wait. I was assured the parts would be in that week. Then I was assured that they would be in the next week. I finally stopped by one day and had someone check to see if the parts had come in and gotten lost. Guess what? They were never ordered. The whole time I was calling and they were "checking the order" in their system, they were lying to me. Why could they just not confess to the mistake to begin with? Not only did I still have to wait for the parts but I lost the deposit on the hotel room that I booked in Daytona for Speed Week.
And I'll even sign my name... Mark Wilson
Posted On: 06/23/09
My experience was GREAT! I went in just looking, and with no pressure from the sales team, I found exactly what I was looking for. I have taken my bike back for service and had no problems. Thanks guys!
Posted On: 06/20/09
Custom Performance has some great guys and ladies that really care that you get what you want! Buying a bike there was easy and the parts department had all the accessories I wanted. The first service came at 600 miles. Phillip and Daniel took great care of me and the techs even spent time going over everthing with me. Great shop that even has Bike Nights on Thursday night and they are a blast!
Posted On: 06/20/09
Custom Performance has some great guys and ladies that really care that you get what you want! Buying a bike there was easy and the parts department had all the accessories I wanted. The first service came at 600 miles. Phillip and Daniel took great care of me and the techs even spent time going over everthing with me. Great shop that even has Bike Nights on Thursday night and they are a blast!
Posted On: 06/10/09
This is a great place with a wonderful group of people! Thanks for everything!
Posted On: 06/04/09
If you are going to say bad things about a dealer who has ALWAYS helped me out, at least have the guts to put your name on it!!
Jeff Reynolds
Posted On: 05/17/09
THEIR SERVICE MANAGER PHILLIP WILL TELL YOU WHAT EVER YOU WANT TO HEAR AND NOT TAKE RESPONSIBILITY. THEY LIE TO YOUR FACE ABOUT REPAIRS THEY SUPPOSEDLY DID, AND PARTS THEY SUPPOSEDLY REPLACED WITH NEW. THEY DAMAGE YOUR BIKE AND TRY TO GET MORE MONEY OUT OF YOU. THEY HAVE NO CLUE HOW TO INSTALL SIMPLE PRODUCTS LIKE SADDLEBAGS OR CRUISE CONTROLLS.
IF YOU HAVE TOP GO THERE FOR SERVICE, TAKE ALOT OF PICTURES OF YOUR BIKE PRIOR TO IT BEING LEFT, AND CHECK IT OVER WHEN YOU GET IT BACK.
I DONT KNOW HOW MUCH TO STRESS THAT THEY ARE NOT TRUSTWORTHY AND REALLY NEED TO BE MONITORED WHEN IT COMES TO YOUR BIKE.
MY BIKE WILL NEVER BE THE SAME SINCE IT HAS BEEN THERE.
Posted On: 05/09/09
GREAT SHOP A,, THE WAY AROUND. GOOD PEOPLE AND GREAT SELECTION. SERVICE IN AND OUT WITH NO PROBLEM!
Posted On: 04/26/09
we had to wait for ever for a sales person to ask if we needed help
Posted On: 04/24/09
I wanted to buy a motorcycle, but had no idea where to begin. These folks treated me with respect and honesty.I had been to another store in town and all they did was push. Also, I had a small problem after I picked up my bike. Returned the next week and they took great care of me. In and out in no time. Thanks Phillip!
Posted On: 01/28/09
After struggling for about 3 months, 5 trips to the shop and spending about $2000 (no joke) with a competitor's service group trying to figure out why this unit would not run, these guys figured out the problem pretty much right off the bat and got the Ranger back in great running shape for about $400. They showed me what was buggered up and how to make an adjustment to the idle setting and throttle linkage should I need to once I was out and about.
Posted On: 12/04/08
pretty good
Posted On: 08/06/08
Service Manager needs to be replaced, again, for not doing his job along with techs.
Posted On: 06/11/08
I bought a 2008 Honda 400Ex from custom performance in may and My experience was great.